Privacy Policy

At Gas North East, we prioritize the privacy of our customers and the security of their personal information. This Privacy Policy provides detailed information about how we collect, store, use, and protect the personal data of individuals who use our website or services. By engaging with our website, contacting us, or utilising our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1. Personal Information
When you enquire about our services, schedule a visit, or enter into a contract with us, we may collect personal information including, but not limited to, your name, email address, and telephone number.

1.2. Service Information
We may store details about your service history, maintenance, and any communications related to the gas services we provide to you.

1.3. Website Usage Information
As you navigate through our website, we may collect certain non-personally identifiable information such as your browser type, operating system, and the web pages you visit to help us improve our website and services.

2. How We Use Your Information

The information we collect is primarily used for the following purposes:

2.1. Service Provision
To deliver the gas installation or maintenance services that you have requested from us.

2.2. Customer Service
To provide customer support, respond to enquiries, and communicate effectively regarding the services we offer.

2.3. Website and Service Improvement
To understand how our website is used and to enhance our services based on customer feedback and usage patterns.

3. Sharing Your Information

Gas North East respects your privacy and does not sell, rent, or trade your personal data to third parties. We may share your information with:

  • Trusted third-party service providers who perform services on our behalf.
  • Legal authorities if required by law or in response to valid requests by public authorities.

4. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your browsing experience and to collect aggregate data about website traffic and interactions. You can manage your cookie preferences through your web browser’s settings.

5. Data Security

We employ suitable technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information. However, no internet-based service can guarantee absolute security.

6. Your Choices and Rights

You have the right to access, update, or delete your personal information that we hold. You can also object to the processing of your data and opt-out of receiving promotional communications. Should you wish to exercise these rights or have any privacy-related questions, please contact us at info@gasnortheastltd.co.uk.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any significant changes by revising the policy on our website.

8. Contact Us

For any questions or concerns about our privacy practices and this Privacy Policy, please reach out to us via email at:

info@gasnortheastltd.co.uk